FTW TECHNOLOGIES LLC
PRIVACY POLICY
Privacy Policy Last Updated:
July 06, 2021
FTW Technologies LLC (“Presidio,” “we,” or “us,” or “our”)
cares about your privacy and recognizes the importance of protecting
your personal information. This Privacy Policy describes the kind of
information we may collect during your visit to our websites
(the “Sites”), or when
you engage with us over the phone or in other offline interactions
with our business. This Privacy Policy does not encompass the
personal information we collect from our employees, job applicants,
or independent contractors. By accessing the Sites, you agree to our
collection and use of Personal Information as described in this
Privacy Policy and in our
Terms of Use.
Personal Information We May Collect
We collect your personal information when you visit our Sites,
request information about our services, register for mailing lists,
submit comments or otherwise interact with the Sites, email or call
us, submit a review or evaluation of our services, or when you
voluntarily provide information to us through an online form, email,
or phone call. We may also collect your personal information from
third parties that determined you may be interested in our services.
The information we collect may include personal information such as
your name, email address, home or billing address, telephone
numbers, and other information you voluntarily choose to provide in
your communications to us. We may also collect records of services
you purchased, obtained, or considered, payment information, and
recordings of calls to our customer service line (for quality
assurance purposes). We may also collect personal information from
you automatically when you visit our Sites. This information may
include your IP address, your device and browser type, information
about your interaction with our Sites, and advertisements.
How We May Use Your Personal Information
We use your personal information to provide you with the information
you request and services that you order or that are ordered on your
behalf. We may also use personal information to contact you from
time to time to provide you with customer support, required notices,
advertisements, and marketing promotions and offers about products
or services we think may be of interest to you, including our own
products and services as well as those of our affiliates. We also
use personal information about your use of our Sites to monitor and
improve our Sites; for internal business analysis; to prevent fraud,
activities that violate our Terms of Service, or that are illegal;
and to protect our rights and the rights and safety of our users or
others.
How We May Share Your Personal Information
We may share your personal information with service providers that
help us operate our business, including through payment processing,
verifying customer information, managing customer information,
providing customer service, facilitating scheduling, facilitating
email communications, providing security services and cloud-based
data storage, hosting our Sites and assistance with other IT-related
functions, advertising and marketing of our products and those of
our affiliates, providing analytics information, and providing legal
and accounting services, among other business functions.
Additionally, we may share your personal information with third
parties that may provide you with information about products or
services you may be interested in purchasing. We may also share your
personal information as directed by you, as required or permitted by
law to comply with a subpoena or similar legal process or government
request, or when we believe in good faith that disclosure is legally
required or otherwise necessary to protect our rights and property
or the rights, property, or safety of others, including to law
enforcement agencies, and judicial and regulatory authorities. We
may also share your personal information with third parties to help
detect and protect against fraud or data security vulnerabilities.
And we may transfer your personal information to a third party in
the event of a sale, merger, reorganization of our entity, or other
restructuring.
Cookies and Analytics
Cookies are small, sometimes encrypted text files that are stored on
computer hard drives by websites that you visit. They are used to
help users navigate websites efficiently as well as to provide
information to the owner of the websites. To find out more about
cookies, including how to see what cookies have been set and how to
manage and delete them, please visit
www.allaboutcookies.org.
When you visit the Site, we may place a “cookie” or other online
tracking device (e.g. web beacons) that recognizes you when you
visit the Sites. These are used for technical convenience to store
information on your computer. For instance, we may use a session
cookie to store form information that you have entered so that you
do not have to enter such information again. We may use information
stored in such text files and images to customise your experience on
this website and to monitor use of this website. You may set your
browser to notify you when you receive a cookie. Many web browsers
also allow you to block cookies. If you block cookies you may not be
able to access certain parts of this website. You can disable
cookies from your computer system by following the instructions on
your browser or at
www.youradchoices.com.
Do Not Track
“Do Not Track” is a privacy preference that users can set in certain
web browsers. We do not respond to browser do not track signals.
Personal Information of Minors
Our products and services are not directed to minors under the age
of 13 and we do not knowingly collect the personal information of
minors under 13.
How We Keep Your Personal Information Secure
We implement and maintain reasonable security appropriate to the
nature of the personal information that we collect, use, retain,
transfer, or otherwise process. Our reasonable security program is
implemented and maintained in accordance with applicable law and
relevant standards. However, there is no perfect security, and
reasonable security is a process that involves risk management
rather than risk elimination. While we are committed to developing,
implementing, maintaining, monitoring, and updating a reasonable
information security program, no such program can be perfect; in
other words, all risk cannot reasonably be eliminated. Data security
incidents and breaches can occur due to vulnerabilities, criminal
exploits, or other factors that cannot reasonably be prevented.
Accordingly, while our reasonable security program is designed to
manage data security risks and thus help prevent data security
incidents and breaches, it cannot be assumed that the occurrence of
any given incident or breach results from our failure to implement
and maintain reasonable security.
California Data Privacy Rights
If you are a California resident, you may have additional rights
regarding your personal information, including rights to access or
delete such information, in accordance with California law. In the
12 months preceding the date of this Privacy Policy, we have
collected, and may continue to collect, the following categories of
personal information:
-
Identifiers, such as a real name, alias, postal address, unique
personal identifier, online identifier, Internet Protocol
address, email address, account name;
-
Commercial information, including products or services
purchased, obtained, or considered, and other purchasing or
consuming histories or tendencies;
-
Internet or other electronic network activity information,
including, but not limited to, browsing history, search history,
and information regarding a consumer’s interaction with an
Internet Web site, or advertisement;
- Geolocation data;
- Professional or employment-related information; and
-
Inferences drawn from any of the information identified to
create a profile about a consumer reflecting the consumer’s
preferences, characteristics, psychological trends, preferences,
predispositions, behavior, attitudes, intelligence abilities,
and aptitudes.
In the 12 months preceding the date of this Privacy Policy, we have
obtained personal information from the following sources:
-
From You When You Provided Information to Us: In order to
receive our services or use our software, you may have provided
personal information to us, including but not limited to your
name, email address, address, phone number, and other
information.
-
When We Collected or Generated Information About You:
This includes, without limitation, files that we may have
produced as a record of our relationship with you and personal
information that you may have provided during telephone and
email communications with us.
We may continue to collect personal information from the same
sources.
We do not and will not sell personal data to third parties.
Exercising Privacy Rights
Right to Access and Know About Your Personal Information
You have the right to request that we disclose certain information
to you about our collection, use, disclosure, or sale of your
personal information. Once we receive and confirm your verifiable
request, we will disclose to you the following information
regarding the personal information we collected, used, disclosed,
or sold about you in the 12 months prior to our receipt of your
request:
-
The categories of personal information we collected about you;
-
The categories of sources from which the personal information
was collected about you;
-
Our business or commercial purpose for collecting that
personal information;
-
The categories of personal information we disclosed for a
business purpose in the preceding 12 months, and for each
category identified, the categories of third parties to whom
we disclosed that personal information; and
-
The specific pieces of personal information we collected about
you.
Right to Delete
You have the right to request that we delete any of your personal
information that we collected from you and retained, subject to
certain exceptions. Once we receive and confirm your verifiable
consumer request, we will delete (and direct our service providers
to delete) your personal information from our records, unless the
law allows us to retain it.
For example, we may not be able to act on your deletion request if
retaining the information is necessary for us or our service
provider(s) to:
-
Complete the transaction for which we collected the personal
information, provide a good or service that you requested,
take actions reasonably anticipated within the context of our
ongoing business relationship with you or otherwise perform
our contract with you;
-
Detect security incidents, protect against malicious,
deceptive, fraudulent or illegal activity or prosecute those
responsible for such activities;
-
Debug products to identify and repair errors that impair
existing intended functionality;
-
Exercise free speech, ensure the rights of other consumers to
exercise their free speech rights or exercise another right
provided for by law;
-
Comply with the California Electronic Communications Privacy
Act (Cal. Penal Code § 1546 et. seq.);
-
Engage in public or peer-reviewed scientific, historical, or
statistical research in the public interest that adheres to
all other applicable ethics and privacy laws, when the
business’ deletion may likely render impossible or seriously
impair the research’s achievement, if you previously provided
informed consent;
-
Enable solely internal uses that are reasonably aligned with
consumer expectations based on your relationship with us;
- Comply with a legal obligation; or
-
Make other internal and lawful uses of that information that
are compatible with the context in which you provided it.
Exercising Your Rights to Access, Know, and Delete
To exercise the rights to access, know, and delete described
above, please contact us at:
admin@boltwell.com or 1-800-674-9573. The CA
resident must reference California Consumer Privacy Act as the
subject line in his or her request, and include his or her full
name, e-mail address, and postal address in the message. If you
have any questions about your rights described above, you may also
contact us. When you make a request to access or delete your
personal information, we will take steps to verify your identity.
These steps may include asking you for personal information, such
as your name, address, or other information we maintain about you.
If we are unable to verify your identity with the degree of
certainty required, we will not be able to respond to the request.
We will notify you to explain the basis of the denial.
There may be some types of personal information that can be
associated with a household (a group of people living together in
a single home). Requests to know specific pieces of personal
information about the household or for deletion of household
personal information must be made jointly by each member of the
household. We will verify each member of the household, and verify
that each member making the request is currently a member of the
household. If we are unable to verify the identity of each
household member with the degree of certainty required, we will
not be able to respond to the request. We will notify you to
explain the basis of our denial.
You may also designate an authorized agent to submit requests on
your behalf. If you do so, you will be required to verify your
identity by providing us with certain personal information.
Additionally, we will also require that you provide the agent with
written permission to act on your behalf, and we will deny the
request if you or the agent fail to submit proof we require to
establish that you have authorized the agent to act on your
behalf. Authorized agents may submit a request on behalf of a CA
resident in the same manner as a person submitting requests on
behalf of himself or herself.
Making a verifiable consumer request does not require you to
create an account with us. We will only use personal information
provided in a verifiable consumer request to verify the
requestor’s identity or authority to make the request.
When we receive a request to know or a request to delete, we will
confirm receipt of the request within 10 business days and provide
you with information about how we will process the request. Where
possible, we will respond to a verifiable consumer request within
forty-five (45) days of its receipt. If we require more time (up
to 90 days), we will inform the CA resident of the reason and
extension period.
Minors
We do not sell personal information of minors we actually know are
under 16.
Non-Discrimination
We will not discriminate against you for exercising any of your
CCPA rights.
To learn more about your potential California
privacy rights, see
https://oag.ca.gov/privacy/ccpa.
Other Websites and Social Media Buttons
Our Site may contain links to other websites or social media
buttons. We are not responsible for the privacy practices or the
content of those websites or social media platforms. This Privacy
Policy applies only to our business and the personal information we
collect.
Changes to This Privacy Policy
We will review and update this Privacy Policy as required to keep
current with rules and regulations, new technologies, and security
standards. We will post those changes on the website or update the
“last updated” date of the Privacy Policy. In certain cases, perhaps
including when we consider the changes to be material, you will be
notified via email or a notice on our website. Please check back
periodically for updates.
Accessibility
We are committed to ensuring that our communications are accessible
to people with disabilities. To make accessibility-related requests
or report barriers, please contact us at 1-800-674-9573.
Contact Us
If there are any questions regarding this Privacy Policy or to
request a copy of this Privacy Policy in another format, you may
contact us using the information below:
admin@boltwell.com
1-800-674-9573
